2011 programme
ASIA PACIFIC INSIDE OUT
A thorough analysis of the duty free and travel retail industry and its potential in Asia Pacific was the focus of this year’s TFWA Asia Pacific Gate One2One conference. Experts from both within the industry as well as retail specialists and futurist thought-leaders examined the business “inside-out”, assessing where the potential lies for the future and how to cope with challenges of today.
Opening Session
Theatre, Suntec Level 2
The morning plenary session saw industry experts and outside observers analyse the current landscape of retail in Asia Pacific today as well as the challenges of luxury retailing in the region.
09.00 – 09.25
State of the industry address
Erik Juul-Mortensen, TFWA President
TFWA President Erik Juul-Mortensen reflected on the business in the region today in his state of the industry address. He looked at business opportunities coming up in the region over the coming months against a backdrop of in depth analysis on the recent performance and growth potential.
Download Erik Juul-Mortensen's presentation
09.30 – 09.40
Sunil Tuli, President, APTRA
Managing Director King Power Group ( Duty Free and Travel Retail) Hong Kong
Sunil Tuli, discussed how the regional association is aiming to provide exclusive insights into travelling consumers’ behaviour with the new APTRA consumer research. He highlighted the reality of the regulatory situation with the issues affecting the region stressing the need for concerted action.
09.40 – 10.10
The challenge of luxury retailing in duty free and travel retail in Asia today
Christian Blanckaert, President Petit Bateau
Christian Blanckaert, President of Petit Bateau and former Vice President of Hermes International, discussed the business of luxury and offer insights into the success of luxury brands in Asia Pacific, looking at the global competition against some of the emerging high end brands from the region. He discussed the shift in emphasis of the luxury market from traditional consumer markets to Asia, focussing on the opportunities for luxury brands and highlighting some of the risks. He also offered his analysis of duty free and travel retail as an environment for luxury retailing in Asia Pacific.
10.15 – 10.50
Strategies for Duty Free and Travel Retail in a Decade of Change
Rohit Talwar, CEO Fast Future
In this fast paced, provocative and inspirational talk, Rohit Talwar, global futurist and retail industry thought-leader, explored key opportunities and challenges facing the duty free sector in Asia Pacific markets over the next decade. Key topics covered included:
- New Rules of the Game - Global trends and transformations shaping the economic and consumer landscape - implications for business, consumer retail and Asian economies
- Follow the money - The Pan Asian consumer outlook - key trends, opportunities and challenges for brands & businesses in the Asia-Pacific region
- Duty Free innovation - Opportunities arising from new retail formats, new technology, integration of virtual & physical
- Planning ahead - practical steps for duty free and travel retail businesses to adapt to a changing world, changing retail possibilities and changing consumers
Download Rohit Talwar presentation
Moderator: Michael Barrett, Conference & Research Manager, TFWA
Workshops A & B
During the workshop programme, industry leaders will explore developments in three major markets in Asia Pacific: China, India and Japan. A special session will explore concrete ways in which industry stakeholders can work together to put partnership preach into practice.
Workshop A: India Inside Out
Room 303/304/305, Suntec Level 3
A panel of industry leaders from the Indian sub continent discussed the reality of airport retail in the market and looked at the prospects for all stakeholders in the near future and longer term.
Do the challenges outweigh the opportunities? The challenges are many, so are the opportunities for the future attractive enough to invest in this complex market today? Will the early birds win in the long term? With traffic set to expand significantly over the next decade, how will the millions of Indian travellers behave in the airport stores? What is the right retail offer for India’s airports? What do Indian travellers really want?
Jacob Abraham, Manager (Retail Business), Cochin International Airport Limited.
Dilip Kapur, President Hidesign
Deepak Talwar, Chairman IDFS Tradings
Rolf Blaser, Country Head, The Nuance Group India
Kapil Kaul, CEO CAPA India
Moderator: Marek Kolasinski, Managing Editor, Frontier Magazine
Downloads:
Jacob Abraham's presentation
Dilip Kapur's presentation
Kapil Kaul's presentation
Workshop B: Japan Inside Out
Theatre, Suntec Level 2
With mixed news coming out of Japan on both a macroeconomic and an industry level, this session aimed to get behind the media messages to provide a deeper understanding of this historic market for the duty free and travel retail industry.
While there have been reported losses in retail revenues at Tokyo’s major airports despite traffic increases over recent years and the economy being taken over by China in terms of global GDP, a strong yen has seen plane loads of Japanese tourists travelling around the region, from Korea to Cairns, taking advantage of their revived spending power.
This session saw eminent speakers provide insight into how Japan’s duty free and travel retail industry is faring in light of these developments, with a special focus on Japanese outbound traveller shopping behaviour with the TFWA / JTM consumer research.
Akito Abukawa, Chairman, Duty Free Shops Association of Japan (DFSAJ) - President, the Asahi Airport Service Co., Ltd.
Harubumi Kobori, Senior Executive Vice President & Representative Director, Narita International Airport Corporation
Ming Lee Foo, Vice President Consumer and Trade Marketing Worldwide Duty Free, JTI.
Masato Takamatsu, President, Japan Tourism Marketing
Moderator: Dermot Davitt, Executive Director – Deputy Publisher, The Moodie Report
Downloads:
Akito Abukawa's presentation
Harubumi Kobori's presentation
Ming Lee Foo's presentation
Masato Takamatsu's presentation
TFWA Industry association working lunch
Room 208/209, Suntec Level 2
This working lunch session sought to highlight the most pressing concerns and threats for the industry both globally and in the Asia Pacific region with discussion on collaborative solutions to address the issues.
There are threats known to the industry and others which can surface at any time. Participants will be invited to discuss how the industry can organise itself to anticipate such threats and offset damage to the business.
Sarah Branquinho, Business Relations & External Affairs Director, WDF & Aldeasa
Dr. Peter Mohn, Partner and Co-founder of m1nd-set - Global Marketing Intelligence & Solutions
Keith Spinks, Secretary General, ETRC
Sunil Tuli, President, APTRA - Managing Director King Power Group ( Duty Free and Travel Retail) Hong Kong
Moderator: Michael Barrett, Conference & Research Manager, TFWA
Downloads:
Sarah Branquinho's presentation
Keith Spinks' presentation
Workshop C: China Inside Out
Theatre, Suntec Level 2
“No end to growth” was the conclusion on China at the Asia Pacific workshop during the TFWA World Exhibition in Cannes last year. This session dug deeper into this high potential market for the duty free & travel retail industry.
The workshop explored the growth of luxury brands in the Chinese market with Christian Blanckaert. Shopping behaviour and desires of Chinese consumers as well as retail trends in China were dealt with in detail by market experts. And finally, an insight into developments in China’s airport retail industry with news on the performance there was a key feature in this session with China Duty Free Group’s Vice President Charles Chen’s giving his views on how the industry will grow in the coming years, what will be the key factors behind this growth and where the opportunities will lie for all stakeholders.
Anson Bailey, Principal, Business Development China, KPMG
Christian Blanckaert, President Petit Bateau
Charles Chen, Vice President China Duty Free Group
Moderator: John Rimmer, Executive Director – Business Development, The Moodie Report
Downloads:
Anson Bailey's presentation
Charles Chen's presentation
Workshop D: Partnerships in practice
Room 303/304/305, Suntec Level 3
There is much talk within the duty free and travel retail sector about the need for a greater sense of partnership between the stakeholders. There are some strong examples already but can more be done?
This session showed some concrete examples of how airports, airlines, retailers and suppliers are collaborating and explored ways in which the partnership spirit can be further enhanced to create some tangible benefits.
Communicating with consumers prior to, during & post the travel experience was one of the areas explored in detail, looking at solutions for an innovative approach to consumer communication while improving the relationship between all partners and the consumer to create a unique travel retail experience.
Patrick Bouchard, Travel Retail General Manager, PUIG
Emmanuel de Place, COO, Lagardere Services Asia Pacific
Sharad Sachdeva, Head of Retail & Duty Free, GMR Delhi International Airport
Moderator: Doug Newhouse, Founding Editorial Director, The Travel Retail Business
Downloads:
Patrick Bouchard's presentation
Emmanuel de Place's presentation
Sharad Sachdeva's presentation
Closing session
Theatre, Suntec Level 2
The Secret to Superior Service
Ron Kaufman, Author and Founder of “Up! Your Service”
The day concluded with an inspiring, refreshing look at ways in which the Asia Pacific travel retail industry can take simple yet effective steps to innovate and improve the customer experience in the airport and inflight retail environment. Drawing on experiences from retail and travel retail, the session focused on how the approach to customer service in Asia Pacific can be tailored to ensure maximum penetration and conversion.
Moderator: Michael Barrett, Conference & Research Manager, TFWA
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