2015 Programme

09:00 - 11:30

TFWA World Conference

Grand Auditorium, Level 1, Palais des Festivals

Erik Juul-Mortensen, President TFWA presented his annual State of the Industry address, summarising the progress, successes and challenges facing the duty free & travel retail industry at the opening plenary of the Conference.

Please note that owing to the size of the file, we are only able to provide the low-resolution version of the presentation.

The speakers who headlined were former Mayor Rudy Giuliani of  New York City and Peter Long, Joint CEO of TUI Group.

As New York City Mayor from 1994 to the end of 2001, Rudy Giuliani led the city through the aftermath of the 09/11 attacks. Besides being an authority on crisis management, he has demonstrated his capacity for providing guidance and support, rebuilding morale and uniting citizens towards a common goal. His broad political perspective and successful business career mean his views are sought on a wide range of subjects from leading change to economic and foreign policy.

TUI Group, headquartered in Germany, is the world’s largest leisure, travel and tourism company and operates several airlines, hundreds of hotels, travel agencies, retail stores plus a dozen cruise ships. Peter Long brought a remarkably broad overview of current global travel trends, tourism and retail.


The conference was moderated by Stephen Sackur, journalist and presenter of current affairs programme HARDTalk on BBC World. 


1/ Beware of fraudulent accommodation providers
It has come to our attention that unknown third parties are calling exhibitors and visitors, supposedly on behalf of TFWA, to enquire about hotel rates or to acquire information about hotel bookings.
Please be aware that TFWA is making no such approaches to exhibitors and visitors on this issue and we strongly recommend that you exercise extreme caution should you be contacted in this way.
Who are they?
Show participants have reported falling victim to fraudulent accommodation providers using names such as
Corporate Booking Services - CBS International, Global Housing Services, Corp., Gold Exhibitions, EU Convention Bureau, stareventz.net, Concierge Plus Group, Global Living Group, The Ultimate Living Group, Riviera Network, Business travel International, Expo Travel Group, Splendor Global, Universal Shows, Universal Events, Premier Destinations, Euro-Events, Biz Trade Shows, Go Fair Ltd, World Expo Plus, Expo Pros, Euro Concierge Net, Capital Exhibitions, Originata Events or Euro Events Expo (this is not an exhaustive list).
How can you avoid these frauds?
Before making any commitment with an unknown accommodation provider, we recommend that you:
- Check thoroughly all documentation from the provider. In France, all property rental and travel agencies must be licensed and hold a bank guarantee and civil liability insurance. These details must appear on all company documentation including the website. 
- Be wary of our logos on accommodation providers’ websites. The TFWA name and event titles are sometimes used unlawfully.
- Book through our exclusive hotel booking platform where you can benefit from special hotel rates.
How do the frauds work?
- A fraudulent venture repeatedly emails our show participants with accommodation offers for the event.
- Their website and/or emails feature our show name and logos, creating an impression of authenticity.
- They promote attractive deals with local accommodation providers.
- Once payment has been received, the ‘company’ generally disappears and can no longer be contacted.
Please also note that bookings made through the official hotel reservation platform are absolutely secure.
2/ Beware of the fraudulent listing services "Expo guide" and "International Fairs Directory"
We would also like to warn exhibitors, should they be contacted by companies named "Expo Guide" or "International Fairs Directory", that they are online listing services and are in no way affiliated with TFWA or its official exhibition guide. The use of our association name and show name by these companies has been made without our authorization. We therefore urge exhibitors to be cautious and encourage them to contact us when receiving these types of solicitations from unfamiliar sources.