2014 Speakers

Ana Rita Aragão

Inflight Sales Director, Lojas Francas de Portugal

With a professional background always connected to the fashion world and to commercial operations, Ana Rita Aragão joined Lojas Francas de Portugal (a joint venture between Portuguese national airline TAP Portugal and The Nuance Group, one of the world's leading travel retailers) in 1998, to lead TAP’s drive to develop its inflight retail sales. 

Under Ana Rita’s leadership, the inflight retail programme on board TAP has achieved great commercial success, but is perhaps distinguished primarily by the innovative way products are presented through the onboard magazine ON AIR. Inside ON AIR, product presentations, fashion and editorial articles coexist in perfect harmony, culminating with an irreverent graphic design that leaves any passenger in the mood for shopping.

Pedro J. Castro Benitez

International Operations Director, World Duty Free Group

Pedro Castro was born in Las Palmas, Canary Islands in 1967. He studied at the German School at Las Palmas and got his University Degree in Administration and Political Science from the Complutense University in Madrid in 1991, specializing in Foreign Affairs. He was awarded a Masters in International Relations at the Spanish Diplomatic School in Madrid and then became specialized in foreign trade through several courses with the Chamber of Commerce, Junta de Andalucía and finally ICEX, the Spanish official foreign trade institution.

He started his professional career as an intern with ICEX at the Spanish Embassy in Santiago de Chile, later becoming Market Analyst in the same office. He joined duty free retailer Aldeasa in 1998 as General Manager for Chile, becoming Managing Director for Canariensis/Aldeasa in Spain in 2000.

Three years later Pedro was named CEO of Aldeasa Jordan and development director for the eastern region, also overseeing the retailer’s Kuwait operation. In December 2006 he was appointed as Operations Director for Spain. 

Currently he holds the position as International Operations Director for WDFG, managing its duty free operations in 15 countries. He has been a board member of ASUTIL since 2010.

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Joe Harvey

Chief Sales & Marketing Officer, Tourvest Inflight Retail Services

Joe Harvey is Chief Sales & Marketing Officer for leading concessionaire Tourvest Inflight Retail Services, based in the UK. Previously Joe headed up the global crew engagement programme for the concessionaire, during which time Tourvest helped Virgin Atlantic win Airline of the Year at the prestigious ISPY awards.  

He has now taken on the challenge of leading the new global business development and corporate marketing strategy of the company as Tourvest seeks to expand into new markets around the world.

Joe has over 10 years’ experience within the inflight retail industry, including a seven-year spell within the team that successfully developed the Aer Lingus inflight retail business. 

With a background in hotel management, Joe has a Masters degree in Tourism Management and is very proud of his Irish heritage.

With its headquarters in South Africa, Tourvest are the exclusive inflight duty free service providers to British Airways, South African Airways, Kenya Airways, SA Airlink, Arik Airways, Precision Air and TAAG among others, serving over 48 million passengers on 286 routes globally. 

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Alexandre de Juniac

Chairman and CEO, Air France-KLM

A graduate of the Ecole Polytechnique de Paris and the Ecole Nationale de l’Administration (1988, “Michel de Montaigne” class), Alexandre de Juniac has had a distinguished career in industry and aviation. In 1988 he became Auditor, then Master of Petitions and Deputy Secretary General of the French Conseil d’Etat (State Council), subsequently joining the Budget Department of Nicolas Sarkozy as Assistant Director responsible for issues relating to communication. He then held a number of senior roles at Thomson SA, and was Secretary General when the group became Thales in December 2000.

Following spells in charge of Thales’ Aviation Systems division, and later its operations in Asia, Africa, the Middle East and Latin America, in 2009 Alexandre de Juniac became Private Secretary to Christine Lagarde, then French Minister for the Economy, Industry and Employment. Two years later he was named Chairman and CEO of Air France, until last year he took on the same role at the holding company Air France-KLM.

The Air France-KLM alliance, created through the merger of the two airlines in 2004, operates the leading long-haul network on departure from Europe. In 2013 the group carried 77.3 million passengers and 1.3 million tonnes of cargo. 

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Jasmine Li

Manager Inflight Sales and Service Development, Cathay Pacific Airways

Jasmine Li joined Cathay Pacific Airways as part of the Swire Management Trainee scheme. Since then she has worked in a number of roles within the airline, spending time in Cargo, Inflight Services, Asia Miles as well as working in Beijing and Kunming.

Jasmine re-joined Inflight Services last year, taking responsibility for Inflight Services Development focusing on driving new initiatives related to inflight services and processes. These cover a wide range of areas designed to bring continuous improvement, so as to deliver simplified, consistent, more personalized, productive, sustainable as well as technology-enabled service of premium quality. 

In August this year, in addition to Service Development, Jasmine takes over responsibility for Inflight Sales and is working together with her team of dedicated staff and strategic partner, Inflight Sales Group, to look for new and exciting ways to enhance Cathay Pacific’s inflight sales programme Discover the Shop. Cathay Pacific has seen tremendous growth in its inflight sales revenues in recent years, and was honoured to be named “Best Inflight Retailer of the Year 2013” at last year’s Frontier Awards. 

With the economic and operational challenges facing the airline and travel retail industry today, Jasmine aims to bring creativity and innovation to Discover the Shop to ensure the airline constantly pushes the boundaries of duty-free shopping. 

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Peter Mohn

Owner & CEO, m1nd-set Global Marketing Intelligence & Solutions

Dr Peter Mohn graduated as a psychologist and earned a PhD in Business Psychology at the University of Göttingen, Germany. Peter is of Norwegian origin but has lived in Denmark, Belgium, The Netherlands, Finland, UK and Germany, finally settling in Switzerland in 2002. He has worked for various leading global market research agencies since 1993 and has specialised in travel retail research since 2004. The company he helped establish, m1nd-set, works as a consultant to several leading brands as well as shop operators in duty free & travel retail.

Based near Lake Geneva, m1nd-set conducts consumer research at airports, at border shops and on board ferries and cruiselines in over 60 markets worldwide for global travel retail brands as well as operators and landlords. The company conducts quantitative and qualitative research on many different themes, such as shopping motivation & behaviour in travel retail, mystery shopping, brand awareness and evaluation, price elasticity, the effectiveness of promotions, shopper perceptions, travel retail exclusive product testing, segmentation surveys and many more.

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Erik Juul-Mortensen

President, Tax Free World Association

A founding member of TFWA and a member of its Management Committee since the inception of the Association, Erik Juul-Mortensen served as Vice President from 1986 to 1997, before being elected President in September 1999.

From 1987 to 1991 Erik was Vice President at Danish Distillers Ltd, in charge of the export and duty free division. In 1991 his promotion to Senior Vice President and Export Director followed, and in 1996 he was named Senior Vice President and International Director.

Following the acquisition of Danish Distillers by Stockholm-based V&S Group in December 1999, Erik transferred to V&S International Brands as Senior Vice President and Commercial Director. In 2003 he was promoted to President of V&S Absolut Global Duty Free, with responsibility for the entire V&S portfolio in the global duty free market. In the same period he also served as Managing Director of V&S Deutschland, the German domestic market subsidiary of V&S Group. From 2005 to 2010 Erik served as President of Maxxium Global Travel Retail, a highly successful division of Maxxium Worldwide which was a joint venture between V&S Group, Remy-Cointreau, The Edrington Group and Beam Global Spirits & Wine. 

In addition to his responsibilities at TFWA, Erik is also a member of the Supervisory and Managing Boards of the European Travel Retail Confederation and a board member of the Middle East & Africa Duty Free Association and the Asia Pacific Travel Retail Association.

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Gen. Colin Powell, USA (Ret.)

For over fifty years, General Colin L. Powell, USA (Ret.) has devoted his life to public service. Having held senior military and diplomatic positions across four presidential administrations, Powell’s deep commitment to democratic values and freedom has been felt throughout the world.

The son of Jamaican immigrants, Powell was born in Harlem in April 1937 and was raised in the South Bronx. He was educated in the New York City public schools and, after graduating from Morris High School, attended the City College of New York where he earned a BSc in Geology. It was not until he joined the Army ROTC program at CCNY that he discovered his calling and launched his military career. He received a commission as an Army second lieutenant upon graduation in 1958 and went on to serve in the United States Army for 35 years, rising to the rank of four-star general.

From 1987–1989, Powell served as President Ronald Reagan’s national security advisor. He served from 1989–1993 as chairman of the Joint Chiefs of Staff for both President George H.W. Bush and President Bill Clinton, and was not only the youngest officer and first ROTC graduate to ever serve in the position but also was the first African-American to do so.

Under President George W. Bush, Powell was appointed the 65th Secretary of State and was unanimously confirmed by the U.S. Senate. As secretary of state, he led the State Department in major efforts to address and solve regional and civil conflicts—in the Middle East, Sudan, Congo and Liberia, in the Balkans, Cyprus, Haiti, Northern Ireland, Afghanistan, Iraq and elsewhere. In all areas, he used the power of diplomacy to build trust, forge alliances and then help transform these unstable regions into areas where societies and cultures have the potential to prosper. 

Currently, Powell is a strategic limited partner at Kleiner Perkins Caufield & Byers, the renowned Silicon Valley venture capital firm, and is on the board of Bloom Energy. He is the chairman of the advisory board of Leeds Equity Partners, a private equity firm focused on investments in the education, training, information and business services industries. He is also chairman of the Eisenhower Fellowships, a cross-cultural program for emerging international leaders. He has previously served as a member of the board of trustees of Howard University, the board of directors of the United Negro College Fund and the board of governors of the Boys & Girls Clubs of America.

Powell is a member of the board of directors of the Council on Foreign Relations. He is on the Executive Leadership Cabinet of the Martin Luther King, Jr. Memorial and is the honorary chairman of the education centre for the Vietnam Veterans Memorial. He also serves on the board of the Smithsonian’s National Museum of African American History and Culture.

Powell is married to the former Alma Vivian Johnson of Birmingham, Alabama. They live in McLean, Virginia, and have three children and four grandchildren.

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Enrique Urioste

CEO, Neutral Duty Free Shop and President, ASUTIL

With over 20 years of experience in the regional industry, Enrique Urioste is one of the most seasoned executives in Americas duty free. Between 1990 and 2000 he served as President and CEO of consultancy firm Tinwor Business Co, before taking over the leadership of IOSC, the logistics and distribution arm of leading Argentinian travel retailer InterBaires. He became CEO of InterBaires in 2002, managing to quadruple sales at the retailer before his departure in 2007 to join Miami-based Duty Free Americas.

At DFA Enrique served as President of the Airport Division, overseeing operations at over 150 stores worldwide. He left in 2011 to take up his current role at Neutral Duty Free Shop, one of Latin America’s best established travel retailers, based in Uruguay.

Enrique was elected President of trade association ASUTIL in 2013, having served as its Secretary General earlier in his career.  He holds a degree in law from the University of Montevideo and an MA in International Law at the Institute of Social Studies, The Hague, Holland.

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Moderator

Stephen Sackur

Stephen Sackur is presenter of HARDtalk, the current affairs flagship on BBC World and News 24. He also presents for Today and the World at One.

Before this, as Europe Correspondent, his remit included reporting day to day political news from European institutions and NATO, as well as breaking news across the continent. He has fronted documentaries on Hurricane Katrina and the fiftieth anniversary of the Suez Crisis.

Stephen joined the BBC Brussels bureau from the United States, where he served as Washington Correspondent. He covered the scandal surrounding Clinton’s impeachment trial, as well as the Presidential elections. Sackur’s extensive reporting on the impact of September 11 gained particular praise for its analytical portrayal of that event. His insight into the US, its politics and society earned him widespread acclaim, and led to numerous opinion pieces for the American press.

Before moving to Washington, Sackur served as the Middle East Correspondent in Cairo and Jerusalem. He reported on the death of Israeli Prime Minister Yitzhak Rabin and the emergence of the Palestinian Authority. He also broke the story of the mass killing on the Basra road out of Kuwait, marking the end of the first Gulf War.

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