2016 Speakers

Amr Abdel-Ghaffar

Amr Abdel-Ghaffar Director, Middle East UN World Tourism Organization

Director, Middle East, UN World Tourism Organization

Amr Abdel-Ghaffar is a senior official of UNWTO with over 30 years of experience in shaping tourism policies and strategies and managing development plans and projects, particularly in the Middle East, where he has served as the Organization’s Director since 1992.

During the period 1994-2005, in which UNWTO experienced rapid growth in its membership and activities, he was responsible for coordinating the preparation and implementation of six successive general programmes of work of the Organization and for introducing a new impact evaluation system. In 2006, he was assigned the responsibility of shaping the Organization’s new Risk Assessment and Crisis Management programme, developing its governance structure, systems and processes and mobilizing external financial resources for its implementation.

In 2008, he was appointed President of UNWTO’s Themis Foundation for Tourism Education and Training and entrusted with restructuring the Organization’s programme in this area. In 2012, he was designated by the Secretary-General as UNWTO’s Focal point for the United Nations Alliance of Civilizations (UNAOC) and, in January 2014, he was appointed by the Secretary-General as his Senior Advisor on Tourism and Peace.

Mr Abdel-Ghaffar holds a Bachelor degree in Political Science and Economics and a Master’s degree in International Relations, from the American University in Cairo.

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Andrea Belardini

Andrea Belardini, CEO, Asia, Middle East and Africa, Dufry

CEO, Asia, Middle East and Africa, Dufry

Andrea Belardini joined Dufry following the company’s acquisition of Nuance, and was appointed CEO for Asia, Middle East and Africa in January 2016.

In July 2009, he was appointed CEO for Nuance’s European operations and took the role of Global Chief Commercial Officer in 2013, in addition to his regional CEO role. During his tenure, Andrea delivered a significant improvement in profitability and acted as key driver for the company innovation agenda. He oversaw a multi-million CHF investment in Nuance’s European operations, incorporating the refurbishment and development of more than 10,000 square metres of retail space. He led the conception and delivery of the Duty Free Store concept, setting a benchmark for Nuance’s core category operations, as well the launch of new formats and brands in Specialty categories.

Prior to joining Nuance, Andrea spent nine years at Aeroporti di Roma (ADR), initially as EVP Strategy and Development, later taking the role of EVP Commercial Business. In his tenure the commercial business of ADR went through a major transformation, with significant improvement in EBITDA and customer satisfaction. 

Andrea has also worked for the Accor Group’s Carlson Wagonlit Travel division with a number of different roles including Controlling, Head of Reengineering and VP Operations Southern Europe. 

Andrea graduated with Honours (Magna cum Laude) in Business and Economics from the University of Rome ‘La Sapienza’, where he also held lectures after graduation.

Andrea is married with three children. He enjoys sports including tennis, skiing, kitesurf, cycling and running, and is also a keen photographer.

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Joseph Francis Bihag

Joseph Francis Bihag, Managing Director & Executive Creative Director, Almost Impossible DMCC

Managing Director & Executive Creative Director, Almost Impossible DMCC

Joseph Francis Bihag – aka Jobi - is a man who believes in paying his dues, particularly to his work, which he does for 23 hours a day, most days. He calls it the Jobi Method of Advertising, and he has been refining it for the past 20 years.

The Jobi Method has proved to be highly effective and has helped Jobi win awards across every advertising discipline from Digital, Design, Direct, Shopper Marketing to Integrated Advertising.

He has worked with a number of multinational clients like Land Rover, Ford, HP, Citibank, Kit-Kat, Coca-Cola, Colgate-Palmolive, 3M, Harvey Nichols, La Senza, Virgin Atlantic, Gulf News, Warid Telecom and American Garden.

Jobi has managed various agencies throughout his career, among them Y&R, Intermarkets, Labstore and most recently Almost Impossible – a digital innovations company.

Jobi's work has been honoured at Andy, Cannes Lions, D&AD, One Show, Clio, London International Advertising Awards, New York Festivals, Adfest, Epica, Effie, Dubai Lynx, Cresta, Webby, Graphis and Wolda.

In his free time, Jobi serves as an Advisory Board Member of the Department of Visual Communication at  American University of Dubai and occasionally lectures at the top three Visual Communication schools in the United Arab Emirates - American University of Sharjah, Zayed University and the American University of Dubai.

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Sarah Branquinho

Sarah Branquinho, President, ETRC & External Affairs Director & Head of Communication Europe & Africa, DUFRY

President, ETRC & External Affairs Director & Head of Communication Europe & Africa, DUFRY

Sarah Branquinho is an active advocate for the duty-free and travel retail industry, andthe key dual role it plays in enhancing transport infrastructure and the passenger experience. She is President of the European Travel Retail Confederation, the representative organisation for the duty free and travel retail industry in Europe, Chair of the UK Travel Retail Forum and a member of the Board of the Duty Free World Council. Sarah was also recently elected to the ACI World Business Partners Advisory Board.

With thirty years of experience in the duty free industry at TFWA, then managing the consumer mobilisation programme and the ambitious research projects which underpinned the lobby to save intra-EU duty free, Sarah joined BAA and its retail company World Duty Free where her remit for business relationships and external affairs grew with the company. With World Duty Free’s recent acquisition by Dufry AG, the overall business now accounts for one in every four travel retail sales worldwide.

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Stewart Dryburgh

Stewart Dryburgh, General Manager, Nestlé International Travel Retail S.A.

General Manager, Nestlé International Travel Retail S.A.

Stewart Dryburgh is the General Manager of Nestlé International Travel Retail S.A. 

After graduating with a degree in Civil Engineering, Stewart worked in commercial roles for GlaxoSmithKline and Pepsi’s UK business before joining Nestlé’s UK confectionery business in 1998.

Stewart first joined the Nestlé International Travel Retail team in 2002, as General Manager. During this period he was influential in growing the size of the total confectionery category in the channel and was a strong supporter of driving Trinity partnerships, playing a key supporting role in the first Trinity Forum in 2003. 

In 2006 Stewart became General Manager of Nestlé’s fast growing confectionery business in South Asia, before moving in 2009 to the position of Global Marketing Manager in the group’s head office in Switzerland, overseeing Nestlé’s leading confectionery brand KitKat, among others. Here he played a leading role in accelerating the global growth of KitKat and establishing it as one of the world’s leading FMCG brands in digital marketing.

Dryburgh returned to the travel retail category in April this year as Nestlé’s General Manager and is relishing the challenge of continuing to grow the company’s business in the channel, and the confectionery category as a whole.

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Luis Gasset

Luis Grasset, President, Qatar Duty Free

Senior Vice President, Qatar Duty Free

With a 25-year international career in the world of art and luxury goods, Luis Gasset currently holds a dual position as Senior Vice President of Qatar Duty Free. He is responsible for strengthening and growing Qatar Airways and its thriving duty free business, based in Doha.

Luis has held various senior roles with some of the world’s leading luxury brands, including Loewe, Carrera y Carrera, Folli Follie and most recently Bulgari, where he served as Chief Executive Officer in Spain and Middle East and Africa for almost a decade.  

Luis has a keen interest in fine art and previously founded Fondos de Arte Siglo XVII, an institution specializing in 17th century Spanish painting.  

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Philip Haine

Philip Haine, General Manager Middle East, Africa, UK & Ireland, JTI Worldwide Duty Free

General Manager Middle East, Africa, UK & Ireland, JTI Worldwide Duty Free

Philip Haine began his career in the tobacco industry almost 10 years ago, joining the JTI domestic business in 2007 before being promoted to a role within JTI Worldwide Duty Free soon afterwards.  Phil spent three years in the JTI WWDF headquarters in Geneva after being appointed to the role of International Key Account Manager, before relocating to Singapore to join the JTI Asia Duty Free team, where for a further three years he was responsible for a large territory consisting of both domestic and duty free business.

Phil was promoted in 2016 to the position of WWDF General Manager Middle East, Africa, UK & Ireland, moving back to Weybridge in his native UK after six years abroad with JTI. Next year promises to be a busy one for keen golfer Phil; with a newly born son, a new role at JTI and a wedding to plan, 2017 will be an exciting and challenging year.

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Blacky Komani

Blacky Komani, CEO, Tourvest Ground Duty Free

CEO, Tourvest Ground Duty Free

Blacky Komani has been involved in the tourism industry since 1985 and was the Director for the Americas of SA Tourism for six years. During this period he was based in New York, and oversaw operations in both North and South America.  He was also Managing Director of Miami-based tour operator Karell Travel for four years. 

On returning to South Africa, Blacky joined American Express Foreign Exchange, a division of Tourvest Holdings, as Director of Sales, Marketing and HR. He held this position for four years prior to joining 1time Holdings as CEO from 2011 to 2013.  

Blacky was appointed as a member of Tourvest’s executive committee in July 2013 and is a long-standing board member of American Express Foreign Exchange in South Africa.

Blacky holds a BA (Hons) degree in Public Administration from Fort Hare University in South Africa, and a Masters in Tourism Administration from George Washington University, USA.

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Ahmet Kötehne

Ahmet Kötehne, Chief Strategy Officer, ATU Duty Free

Chief Strategy Officer, ATÜ Duty Free

Ahmet Kötehne, Chief Strategy Officer of ATU Duty Free, has been working in the company since 2006. Previously he was the Operation Units and Business Development Deputy General Manager, responsible for 80 shops in 8 countries, along with the Business Development and Architecture departments.

Ahmet has spent much of his life travelling in various countries, giving him a strong background in change and cross-cultural management. He graduated from Radford University and holds an MBA from the same school. In his career he has worked at AT&T/AHS, Garanti Bank Luxembourg, Mezun.com and provided independent consultancy services. 

Ahmet is a keen sportsman and is married with a son. He speaks English, French and Turkish.

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Jack MacGowan

Jack MacGowan, Chief Executive Officer, Aer Rianta International

Chief Executive Officer, Aer Rianta International

Jack MacGowan was appointed Chief Executive Officer of Aer Rianta International in August 2011, having previously held the role of Chief Commercial Officer at airport authority DAA, with responsibility for all commercial operations in Ireland including retail, car parks, marketing and property concessions. Prior to joining DAA in 2005, Jack worked with Tesco, first as Head of Marketing for Tesco Ireland and later as Non-Food Marketing Director in the UK. 

An engineer by profession, Jack’s other career roles include marketing and general management positions at Diageo in the UK, USA, Russia and Greece and a period in the London office of business consultants, McKinsey & Company. He holds an MBA from Wharton University.

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Colm McLoughlin

Executive Vice Chairman and Chief Executive Officer, Dubai Duty Free

Colm McLoughlin began his retailing career in London in the 1960s, working for high-street chain Woolworths, before moving back to his native Ireland to work for Shannon Duty Free. As General Manager of Shannon Duty Free, Colm was one of a team of ten from Aer Rianta (the Irish Airport Authority) who moved to Dubai in 1983 at the request of the Dubai Government, to set up Dubai Duty Free.

Following the successful opening of Dubai Duty Free in 1983, Colm was asked to remain as General Manager of the start-up operation, which in its opening year had a turnover of US$20 million. Colm later became the Managing Director of Dubai Duty Free, one of the leading airport retailers in the world with sales of US$1.89 billion in 2015. Now employing almost 6,000 staff, Dubai Duty Free is widely regarded for having set the benchmark for the duty free industry in the region.

In July 2011, Colm was named Executive Vice Chairman and CEO of Dubai Duty Free and its subsidiary businesses, including The Irish Village, The Century Village, the Dubai Duty Free Tennis Stadium and Jumeirah Creekside Hotel. 

Under Colm’s direction, Dubai Duty Free has received over 500 industry awards presented by international, regional and local entities.

During the course of his career Colm has been honoured with several personal awards, including the Frontier Lifetime Achievement award which was presented in 2004 by Frontier magazine, making him only the second person after Dr. Brendan O’Regan, the founder of the duty free industry, to receive this accolade. In 2000, Colm was the first non-UAE national to receive the Most Distinguished Employee Award at the Dubai Government Excellence Awards, while back in his home country he was named as Galway Millennium Man of the Year.

In 2014, Colm was presented with the Presidential Distinguished Service Award for Business and Education, making him one of a select group of people to be recognised by the Irish government for his outstanding contribution to Irish business and communities abroad.

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Jason Ming

Jason Ming, Lead Consultant, ThoughtWorks

Jason Ming, Lead Consultant, ThoughtWorks

Jason Ming is a passionate and experienced strategy consultant who has spent more than a decade driving transformational change across large multinational organisations in the Asia Pacific region. He is part of the Global Airport and Airline Practice for ThoughtWorks, a global technology consulting firm where he is working closely with industry leaders to explore emerging technology, grow innovation, deliver high-value strategic programmes and uplift organisation agility – enabling his clients to rapidly respond to a changing market. 

Prior to joining ThoughtWorks, Jason worked with PricewaterhouseCoopers Australia, where he led the delivery of transformation initiatives and provided strategic advisory services across key accounts. He holds a Bachelor of Computing Science from the University of New South Wales, Australia and was recognised as a Finalist for the Young Professional of the Year by Professions Australia.

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Elena Nikolova

Elena Nikolova Founder, MuslimTravelGirl.com

Founder, MuslimTravelGirl.com

Elena Nikolova is an international speaker, author and the editor of MuslimTravelGirl.com, the largest Western Muslim-friendly travel site for Muslim millennials. It helps Muslim travellers explore the world without breaking the bank.

She has over a decade of marketing and branding experience in the corporate world and her work has been featured by leading media outlets such as BBC, Islam Channel, Business Traveller Middle East, Thomson Reuters and others. She is a regular contributor to various international media outlets and magazines on Halal travel, including Huffington Post, My Salaam, TripZilla Magazine Asia, ZilzarLife Malaysia, Ilma Magazine, Sisters Magazine and more. Elena is the first woman to become a Chartered Islamic Marketer (CIMA) in the UK and holds an MSc in Islamic finance.

Coming from a diverse cultural background and travelling across the world Elena is passionate about working with companies that view Muslim travellers for who they are; recognising their needs and providing services that complement their religion. As an influencer, her goal is to enhance future opportunities for Muslim travellers to travel and explore the world and be confident in their Muslim identity.

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Dag Rasmussen

Dag Rasmussen, Chairman & CEO, Lagardère Travel Retail

Chairman & CEO, Lagardère Travel Retail

A Norwegian citizen and graduate of the French ESSEC Business School, Dag Rasmussen joined Lagardère Travel Retail in 1988 as International Business and Financial Controller. In 1991 he was promoted to Finance and Organization Director at Press Shop in Brussels, then joined AMP, the Belgian press distribution company of the Group, before becoming its General Manager in 1996.

In 1999 he was appointed Chief Operating Officer of Lagardère Travel Retail. In this capacity he supervised the companies of the Group located in northern and central Europe, and more recently, in the rest of Europe and in North America.

In 2011, he became the Chairman and Chief Executive Officer of Lagardère Travel Retail.

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Sinead el Sibai

Senior Vice President Marketing, Dubai Duty Free

Senior Vice President Marketing, Dubai Duty Free

Sinead el Sibai joined Dubai Duty Free in 2000 after working for a leading PR agency in Dubai since 1988. During her time at the company she has worked on Dubai Duty Free’s extensive marketing campaigns that incorporate major international events, including the Dubai Duty Free Tennis Championships. She has been at the forefront of the operation’s major sponsorship agreements and their activation, including the Dubai Duty Free Irish Derby, the Dubai Duty Free Shergar Cup and Dubai Duty Free Irish Open. Sinead’s role also extends to Retail Marketing, Public Relations and Media Relations.

Sinead was named Senior Vice President for Marketing in September 2016.

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Vrinda Singh

Vrinda Singh, Industry Analyst, Travel, Google

Industry Analyst, Travel, Google

Vrinda Singh is a self-confessed digital evangelist and travel geek. She is part of Google’s Travel team in the Middle East and North Africa, where she helps the region’s biggest travel companies win new customers and prepare for a digital future. She is especially interested in understanding consumer behaviour in a region that is home to perhaps the world’s youngest and most digitally connected population. She regularly writes for Think With Google, Google’s go-to resource for insights, trends and research in digital marketing.

Prior to joining Google, Vrinda spent more than three years at strategy consulting firm Bain & Company, and went on to work with several Indian start-ups, ranging from online food discovery to public art.

Vrinda holds an MBA from INSEAD, and was also a recipient of the INSEAD Diversity Scholarship.

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Sean Staunton

Sean Staunton  , Senior Vice President – Retail Sales, Dubai Duty Free, President, MEADFA

Senior Vice President - Retail Sales , Dubai Duty Free and President, MEADFA

Sean Staunton is responsible for the retail outlets of Dubai Duty Free, having joined the company in 2000 in the position of Retail Sales Manager. In 2004 he was promoted to the position of Operations Manager and was named Vice President for Operations in July 2011. 

Prior to joining Dubai Duty Free, Sean worked with Aer Rianta International for 10 years working in such locations as Dublin, Cork, Shannon, Moscow, Kuwait, Bahrain, Syria and Qatar. He was responsible for the set-up of Damascus Duty Free and Qatar Duty Free during that time and has been working in the Middle East since 1994. 

In September 2016, Sean was named Dubai Duty Free Senior Vice President for Retail Sales.

Sean is presently the President of the Middle East & Africa Duty Free Association (MEADFA), former Chairman of the Dubai Irish Society and President of Dubai Celts Gaelic Athletic Association.

Sean is President of Dubai Celts Gaelic Athletic Club, past Chairman of Dubai Irish Society and is currently on the board of the Duty Free World Council.

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Christopher James Tantoco

Christopher James Tantoco, Executive Vice President and General Manager, International Duty Free Shops, Morocco

Executive Vice President and General Manager, International Duty Free Shops, Morocco

Christopher James Tantoco is the Executive Vice President and General Manager of IDFS Morocco, the country’s first and leading duty free operator.  

Patriarch of the Philippine luxury retail industry, Ambassador Bienvenido R. Tantoco and his wife, the late Mme Gliceria R Tantoco, along with their local partners, believed in the great potential of Morocco, in particular with regard to tourism. It was thus that in 1989, they decided to set-up the first International Duty Free Shops (IDFS) in Casablanca Airport.

Today IDFS operates 22 airside stores in 10 of the country’s largest airports, along with military and diplomatic shops. Since Christopher joined the company in 2012, IDFS sales have grown by a dramatic 20%.

Christopher holds a Bachelor of Science degree in Business Administration from Boston University School of Management, USA.

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Paul Topping

Paul Topping Director & Board Member Flemingo International

Director & Board Member, Flemingo International

Paul Topping has been in the duty free business for over 25 years. During this time he has held a number of senior roles, including Managing Director at Alpha Retail International, Managing Director Alpha Asia, President Asia for Aldeasa and Director South East Asia for Gebr Heinemann.

He played a very important role in the public listing of Alpha Airports Group on the UK stock market and was responsible for creating Alpha International’s retail business in the USA, Europe and Asia. This included the first PPP (public private partnership) airport in India, at Cochin, and Orlando Sanford Airport in the USA.

Alpha was the first international retailer to operate in India and Paul was instrumental in creating awareness of the country’s potential by running two successful conferences. He was one of the two founders of the Travel Retail Tsunami charity, supported by the travel retail industry, which built a new village in Sri Lanka to house people made homeless by the December 2004 tsunami. Paul is currently running the “Educate to Protect” campaign to help children to overcome barriers of race, religion and economic hardship.

Paul is an independent main board director of Flemingo International; he is also the part-owner & director of Bangalore Soma Winery and CEO of Tractopping, a travel retail consultancy. He is known as The Wine Man in Sri Lanka, given his involvement in the wine industry in the country over the last ten years. Paul also writes under his pen name, the Whinging Pome.

In 2015 Paul received the Lifetime Achievement Award for his service to the duty free & travel retail industry, at the prestigious Frontier Awards in Cannes.

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Sherif Toulan

Sherif Toulan Chief Executive Officer, International Duty Free

Chief Executive Officer, International Duty Free

Sherif Toulan serves as the Chief Executive Officer of IDF in Egypt. In this role he oversees all the company’s operations including its diverse subsidiaries. Sherif’s efforts have played an integral part in diversifying the operations of IDF and growing the business vertically and laterally, thereby establishing the company as a nationwide benchmark in the industry.

In 2010 Sherif founded Global Brands, a subsidiary of IDF with a focus on the local market.  In 2013 he established Heinemann Egypt, of which he is currently Chairman. Heinemann Egypt is a joint venture between Global Brands, Global Trading and Technology and Gebr Heinemann, and which operates duty free shops in Sharm El Sheikh Airport.

Sherif joined IDF in 1997 as Business Development Coordinator responsible for Business Development and Strategy Implementation. Since then he has held a number of positions at the company, with increasing responsibility. 

Sherif was recently elected as Secretary General of the Middle East and Africa Duty Free Association (MEADFA).  He also serves on a number of boards and associations, and is an active member of both the American and German chambers of commerce in Egypt. 

Sherif holds a BA from the American University in Cairo and an Executive MBA from North Western University.

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Jay Tuck

Jay Tuck, Journalist and founder of Airtime Dubai

Journalist and founder of Airtime Dubai

Jay Tuck is a journalist, television producer and founder of Airtime Dubai Ltd, an international media company serving the Arab world. 

For over thirty years he held positions of major editorial responsibility at ARD, Europe's largest television network. As Executive Producer he later produced the weekly technology magazine “Understanding Tomorrow” (عن كثب) for the Al-Jazeera Network in Arabic. 

His articles appear in leading publications throughout Europe, including Focus, Le Point, Playboy, Stern, Welt und ZEITmagazin. 

He is author of the widely acclaimed book on electronic intelligence activities High-Tech Espionage, published in fourteen countries. His current best-seller Evolution Without Us examines the potential and perils of artificial intelligence.

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Suzie Wokabi

Suzie Wokabi, Founder, SuzieBeauty

Founder, SuzieBeauty

Suzie Wokabi is the creator of Kenya’s first make-up and beauty brand, SuzieBeauty, and a trailblazer in creating a bespoke product for the African woman, by an African woman. Soon after graduating from university in the US, Suzie was trained by MAC Cosmetics and completed an intensive Media Make-up certificate course at the Award Studio Make-up School in Los Angeles. She worked in New York within the fashion and beauty industries from 2001 until 2007, when she returned to her hometown of Nairobi, Kenya. She began creating her make-up/ beauty brand in early 2009 and officially launched it in December 2011. 

SuzieBeauty products are designed to be affordable, high quality, and tailor-made for the unique needs of women living in the African climate. At the end of 2015, the brand was acquired by The Flame Tree Group, with a view to increasing its reach and presence within Africa and beyond.

To date, Suzie’s work has been featured in countless magazines and TV shows. SuzieBeauty sponsors most major fashion events including Fashion & Beauty Expo (FAB), Nairobi Fashion Market, Samantha Bridal Expo, Miss World Kenya, Kenya Fashion Week and Hub of Africa Fashion Week in Addis Ababa. Suzie was featured as one of Kenya’s leading business people in 2013 in Msafiri Magazine (Kenya Airways Inflight) to tie in with Kenya’s Golden Jubilee of Independence, and awarded the Msafiri Business Award for Health & Beauty. 

SuzieBeauty products are readily accessible online and in retail outlets across Kenya and in Uganda, Ethiopia and Cote D’Ivoire. Additionally, the company has established a seasonal school in Kenya for aspiring local make-up-artists.

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Moderators

Dermot Davitt

Dermot Davitt, President, The Moodie Report

President, The Moodie Davitt Report

Dermot Davitt is one of the most experienced editors and commentators working in the travel retail media. He joined The Moodie Report in April 2006 as Deputy Publisher, becoming President (and Co-owner) in August 2015. A rebranding saw The Moodie Report become The Moodie Davitt Report in April 2016.

He manages the company's flourishing Print Division and also plays a key editorial role on the industry’s leading daily business intelligence website, www.MoodieDavittReport.com, and the leading weekly, The Moodie Davitt e-Zine.

Previously he spent ten years with trade magazine Duty-Free News International, six of those years as Editor-in-Chief, having joined in 1996. Based in Galway, Ireland, Dermot is also a highly experienced conference moderator. He has chaired and moderated many of the travel retail industry’s leading events over the years, including The Trinity Forum, the Airport Food & Beverage Conference & Awards, the annual MEADFA Conference, the TFWA Asia Pacific Conference, the Nordic Travel Retail Seminar and many others.

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John Rimmer

John Rimmer

Conference, Research and Corporate Affairs Director, TFWA

John Rimmer has worked in the duty free and travel retail industry since 2000, when he joined trade journal Duty-Free News International as a reporter. Within three years he had been appointed editor of sister publication Travel Retailer International, before becoming editor of DFNI a year later. In 2006 he relocated to Paris, where he joined retailer Aelia as Deputy Director of Business Development, helping the company to develop its presence at airports beyond France. 

Four years later he returned to the UK to become Executive Director – Business Development at leading trade publisher The Moodie Report. In October 2012 John returned to Paris to join Tax Free World Association as Conference, Research and Corporate Affairs Director, tasked with strengthening the Association’s services to its members across the world. 

John has taken part in the moderation of several industry conferences, including the Global Travel Retail Summit, The Trinity Forum, TFWA Asia Pacific Conference and TFWA China’s Century Conference.

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