2017 Speakers

TFWA World Conference

Ban Ki-moon

Ban Ki-moon,Former Secretary-General of the United Nations

Former Secretary-General of the United Nations (2007 – 2016)

Ban Ki-moon was the eighth Secretary-General of the United Nations, serving two consecutive terms, from 1 January 2007 to 31 December 2016.

As Secretary-General, he focused on mobilizing world leaders around a set of new global challenges, from climate change and economic upheaval to pandemics and increasing pressures involving food, energy and water. He also galvanized partners from non-governmental organizations, faith groups, the business community and others active on the international stage, endeavouring to build bridges, give voice to the world’s poorest and most vulnerable people, and strengthen the United Nations.

Born in the Republic of Korea, Mr Ban’s childhood was scarred by war. Fighting forced his family to flee to the mountains. When they returned, Mr Ban learned first-hand the value of the UN’s life-saving relief aid. “That experience was a big part of what led me to pursue a career in public service,” he once said, pledging to enable the United Nations to provide tangible, meaningful results that advance peace, development and human rights.

One of the Secretary-General’s first major initiatives was the 2007 Climate Change Summit, followed by extensive diplomatic efforts that have helped put the issue at the forefront of the global agenda. He also worked to advance the world’s main anti-poverty targets, the Millennium Development Goals, with a special emphasis on Africa and women’s and children’s health.

Mr Ban pressed successfully for the creation of UN Women, a major new agency that consolidates the UN’s work in this area. Within the UN itself, he increased the number of women in senior management positions to their highest level in the Organization’s history.

Ban Ki-moon has sought to strengthen UN peace efforts, including through the New Horizons peacekeeping initiative, the Global Field Support Strategy and the Civilian Capacity Review, a package of steps to improve the impact of the 120,000 United Nations “blue helmets” operating in the world’s conflict zones. A mediation support unit, along with new capacity to carry out the Secretary-General’s good offices, have been set up to help prevent, manage and resolve tensions, conflicts and crises.

Mr Ban has sought to rejuvenate the disarmament agenda through a five-point plan, efforts to break the deadlock at the Conference on Disarmament and renewed attention to nuclear safety and security in the aftermath of the tragedy at the Fukushima Daiichi Nuclear Power Plant. He also joined others in a successful push for the adoption of the Arms Trade Treaty, regulating the international trade in conventional arms.

Ban Ki-moon was born in the Republic of Korea on 13 June 1944. He received a bachelor’s degree in international relations from Seoul National University in 1970. In 1985, he earned a master’s degree in public administration from the Kennedy School of Government at Harvard University.

At the time of his election as Secretary-General, Mr Ban was his country’s Minister of Foreign Affairs and Trade. His 37 years of service with the Ministry included postings in New Delhi, Washington D.C. and Vienna, and responsibility for a variety of portfolios, including Foreign Policy Adviser to the President, Chief National Security Adviser to the President, Deputy Minister for Policy Planning and Director-General of American Affairs.

Ban Ki-moon and his wife, Madam Yoo (Ban) Soon-taek, whom he met in high school in 1962, have one son, two daughters and three grandchildren.

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Erik Juul-Mortensen

President, Tax Free World Association

A founding member of TFWA and a member of its Management Committee since the inception of the Association, Erik Juul-Mortensen served as Vice President from 1986 to 1997, before being elected President in September 1999.

From 1987 to 1991 Erik was Vice President at Danish Distillers Ltd, in charge of the export and duty free division. In 1991 his promotion to Senior Vice President and Export Director followed, and in 1996 he was named Senior Vice President and International Director.

Following the acquisition of Danish Distillers by Stockholm-based V&S Group in December 1999, Erik transferred to V&S International Brands as Senior Vice President and Commercial Director. In 2003 he was promoted to President of V&S Absolut Global Duty Free, with responsibility for the entire V&S portfolio in the global duty free market. In the same period he also served as Managing Director of V&S Deutschland, the German domestic market subsidiary of V&S Group. From 2005 to 2010 Erik served as President of Maxxium Global Travel Retail, a highly successful division of Maxxium Worldwide which was a joint venture between V&S Group, Remy-Cointreau, The Edrington Group and Beam Global Spirits & Wine.

In addition to his responsibilities at TFWA, Erik is also Treasurer of the Duty Free World Council, a member of the Supervisory and Managing Boards of the European Travel Retail Confederation and a board member of the Middle East & Africa Duty Free Association and the Asia Pacific Travel Retail Association.

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Mary Robinson

Mary Robinson, President of Ireland

President of Ireland (1990-1997)

President of the Mary Robinson Foundation – Climate Justice

Mary Robinson served as President of Ireland from 1990-1997 and UN High Commissioner for Human Rights from 1997-2002, and is now President of the Mary Robinson Foundation – Climate Justice. She is a member of the Elders and the Club of Madrid and the recipient of numerous honours and awards, including the Presidential Medal of Freedom from the President of the United States Barack Obama in 2009. She sits on the advisory board of Sustainable Energy For All (SE4All) and is also a member of the Lead Group of the Scaling Up Nutrition (SUN) Movement. Between March 2013 and August 2014 she served as the UN Secretary General’s Special Envoy for the Great Lakes region of Africa and from August 2014 to end of 2015 as the United Nations Secretary-General’s Special Envoy on Climate Change.

A former President of the International Commission of Jurists and former chair of the Council of Women World Leaders, she was President and founder of Realizing Rights: The Ethical Globalization Initiative from 2002-2010 and served as Honorary President of Oxfam International from 2002-2012.

Mary Robinson serves as Patron of the Board of the Institute of Human Rights and Business, is an honorary member of The B Team, in addition to being a board member of several organizations including the Mo Ibrahim Foundation and the European Climate Foundation. She serves as Chancellor of the University of Dublin since 1998. Mary’s memoir Everybody Matters was published in September 2012.

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David Rowan

David Rowan,Editor-at-Large, WIRED UK

Editor-at-Large, WIRED UK

David Rowan is the Editor-at-Large of WIRED UK, the award-winning technology and trends magazine covering innovation and the people and businesses that are building the future. He served as Editor-in-Chief of the title for almost eight years from its launch.

Before launching the magazine in the UK, David reported on technology for The Times and Channel 4 News; amongst some unusual briefs the latter required him to illustrate the new iPod Video from the set of an adult film shoot. He’s also written for The Sunday Times and Telegraph Magazines and edited the Guardian’s online content and commentary.

David is in touch with many of the world’s leading trend-setters and spotters. He travels the world searching out the latest apps, gadgets and businesses. He’s visited cutting-edge R&D departments in China, universities in Russia, and start-ups in Israel. He studies all the things that are, or soon will be changing business, culture and every aspect of our lives from AI to VR. He also interviews key figures with influence over the world of technology, business and culture from politicians to the founders of Google, Kickstarter and Spotify to James Murdoch and Will.i.am.

In presentations David considers how technology is disrupting every industry and market, how apps change consumer behaviour and why ‘social commerce’ is killing traditional marketing. He also looks at how technology has evolved and reveals the ten trends that will change your sector in the next decade – and what you should be doing now to prepare. He explains how organisations have to adapt, and how they can foster a culture of innovation.

Under David’s leadership WIRED extended its reach into branded conferences, apps and even a tech consulting business. He has curated an exhibition of British creative talent at the UK Government’s Cabinet Forum conference. A tech start-up investor and advisor, he has also addressed TED Global and Google Zeitgeist events, and frequently contributes on Newsnight and the Today programme. He has also written a monthly column for GQ and Condé Nast Traveller.

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Digital Focus

Lewis Allen

Lewis Allen, Director of Environments, Portland Design

Director of Environments, Portland Design

With a background in branding and design, Lewis Allen has 28 years of experience in roles including company director, brand strategist, creative director and project designer.

Lewis leads projects to define brand strategy, to create customer propositions and to design customer experiences across multiple touchpoints. He crafts brand experiences using a future-ready perspective combined with a customer-centric focus. 

His immersion across many sectors and continents enables Lewis to inspire clients and creative colleagues alike with fresh thinking and enriching insight. His experience delivering complex projects requiring multi-disciplinary skills and strong team collaboration means that Lewis has a robust understanding of how to direct projects from creative exploration through to commercially sustainable reality.

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Stéphanie Metz-Thevenod

Stéphanie Metz-Thevenod, EVP Marketing & Digital, Duty Free Global, Lagardère Travel Retail

EVP Marketing & Digital, Duty Free Global, Lagardère Travel Retail

Stéphanie Metz-Thevenod joined Lagardère Services in August 2008 as Vice President Marketing. She was in charge of developing the marketing strategy for Lagardère Services’ retail activity worldwide as well as being involved in developing new retail concepts with international potential and ensuring the evolution of existing concepts.

In October 2013 Stéphanie was appointed Executive Vice President Marketing & Digital and Board Member at Lagardère Travel Retail. In this role, on top of developing retail concepts and marketing activation, she is in charge of defining the company’s digital and omnichanel strategy for duty free and implementing it across all countries in which Lagardère operates.

Throughout her career Stéphanie has successfully launched new products and retail concepts which have generated positive top- and bottom-line results.

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Adil Raïhani

Adil Raïhani, Founder, The Blueprint Partnership

Founder, The Blueprint Partnership

Adil Raïhani, born in Morocco and raised in the Netherlands, has been working in retail and gastronomy for the last 25 years, including 20 years in travel retail.

Adil spent much of his career with The Nuance Group, where he worked and lived in 6 different countries from 1996 to 2012. In his last position as Director Sales & Operations, he led the development of the new Duty Free Store concept which is currently being rolled out globally.

In 2012 Adil joined Vienna Airport, where he was tasked with a turnaround programme to redevelop the commercial offer and drive up commercial revenues. In his tenure, he and his team led the complete redevelopment of Vienna Airport´s commercial landscape, leading to a 65% increase in per-passenger revenue. As a big enthusiast of “scientific retail”, Adil and his team implemented several industry-leading software and hardware tools to track, analyse and consolidate data, thus improving commercial performance. 

Today, Adil is part of The Blueprint Partnership, which specialises in developing innovative solutions for the travel retail & duty free industry by implementing best-in-class processes and strategies to maximise revenue through extraordinary shopping experiences.

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Inflight Focus Workshop

John Baumgartner

John Baumgartner,Sales Director

Sales Director, Inflight & Catering

Gebr Heinemann

In summer 2016 John Baumgartner was appointed Sales Director, Inflight & Catering at Gebr Heinemann, based in Hamburg, Germany. In his current role John leads a team of around 25 people that manage the Heinemann wholesale and distribution business to airlines and airline retails across Europe. The services that the team offers include account management, category management, crew engagement and operations support. Heinemann is the largest distributor of travel retail & duty free goods to airlines and airline retailers across Europe. 

Before joining Gebr Heinemann, John worked in various management roles in Stockholm with the Nordic airline retail specialist Inflight Service Europe (now part of Gate Retail). 

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Cyril Coulareau

Cyril Coulareau,Commercial Development Manager EMEA

Commercial Development Manager EMEA

L’Oréal Luxe Travel Retail

Cyril Coulareau has nearly 20 years of experience with French beauty giant L’Oréal, in a variety of senior roles. He began his career with the group in 1999 in Chile, as Product Manager, later taking on responsibility for developing the Kérastase brand in the Latin American country. Returning to his native France, he took on various roles with the L’Oréal Sales Academy and with L’Oréal Professionnel, where he spearheaded the division’s international business development from 2012 to 2015.

In 2015 Cyril joined L’Oréal Luxe Travel Retail as Commercial Development Manager in Europe, the Middle East and Africa. As part of his role Cyril is responsible for the airline market, where L’Oréal’s brands are a staple of the beauty assortment. He heads L’Oréal’s dedicated inflight team, tasked with defining and implementing the company’s strategy, expanding its reach and growing its profitability.

Cyril is a graduate of the KEDGE Business School, one of Europe’s leading business education establishments

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Kensuke Nishimura

General Manager, In-Flight Sales Merchandising Dept
All Nippon Airways Trading Co. Ltd

Kensuke “Ken” Nishimura joined All Nippon Airways Trading, subsidiary of Japanese airline ANA, in 1991. Since that time Ken has served the company in a variety of roles and departments reflecting the diversity of airline management. His career with ANA has seen him work in sectors spanning Travel, Solar, LED and Aviation Security, including a four-year spell stationed in the USA as Semiconductor Sales Manager for North America.

In spring 2015 Ken was appointed as a general manager of ANA’s inflight sales department, with responsibility both for ANA’s inflight sales on board international flights (offering duty free goods to around 9 million passengers per year) and domestic (duty paid) routes, serving around 39 million passengers annually.

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Jean-Marcel Rouff

Jean-Marcel Rouff, Chairman and CEO, Inflight Sales Group

Chairman and CEO

Inflight Sales Group

Jean-Marcel Rouff began his career working with the founder of Duty Free Shoppers before joining Cognac Camus as Export Director.

He created Inflight Sales Group, the “Original Inflight Concessionaire”, with Pan American World Airlines as its first customer in 1986.

At that time ISG was the only airline duty free concessionaire in the world. Jean-Marcel later established ISG Hong Kong in 1996. Jean-Marcel maintains a phenomenal passion for the business and close ties with all major luxury and fashion retailers in the world today, enabling him to personally curate exciting collaborations which are otherwise inaccessible to most airlines and retailers worldwide.

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TFWA Research Workshop

Michael Feely

Michael Feely, Vice President, Horizon Consumer Science

Vice President, Horizon Consumer Science

Michael Feely is an expert on consumers around the globe, having done everything that a researcher might do in travel retail, in more than 30 countries. He is Vice President at Horizon Consumer Science, a research company that has been consulting to brand companies and retailers in travel retail for over 20 years. 

Michael’s experience in studying the behaviour of Chinese travelling consumers stretches back 15 years, covering all stages in the passenger journey and various research methods: focus groups, one-on-one depth interviews, accompanied shopping, observation and quantitative interviews (phone, internet and face-to-face). His work has helped retailers, brands and airports create new, more effective strategies for generating business from Chinese travellers, troubleshooting and improving performance, developing new products and services tailored to the sector, and communicating more effectively with Chinese travellers. 

In recent years Michael has conducted research for DFS, Lagardère Travel Retail, Starboard Cruise Services, Diageo, P&G and Godiva, plus airports including Singapore changi, Los Angeles and Melbourne.

Michael resides in Australia and has a BSc in Psychology from La Trobe University and an MBA from Deakin University.

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Garry Stasiulevicuis

Garry Stasiulevicuis

President, Counter Intelligence Retail

Garry Stasiulevicuis is the President of Counter Intelligence Retail (CiR, an NPD Company), a leading travel retail analyst, researcher and category development expert.  

Having gained extensive experience working for some of the world’s leading retailers and brand owners, Garry established CiR in 2005.

Today, with a team of 40 highly skilled, passionate and experienced retail experts, CiR provides a unique blend of services including industry intelligence, global traveller statistics, market, shopper and consumer research, EPOS data handling, advanced category management and retail design and execution. 

In December 2016 CiR became part of The NPD Group, a global provider of information and advisory services. NPD offers data and analytic solutions for over 20 industries and partners with more than 1200 retailers, representing over 165,000 stores worldwide.  

NPD’s global experience and infrastructure allows CiR to provide deeper insights and new types of information to address retailer and brand needs in today’s changing travel retail landscape.

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IMPORTANT NOTICE TO EXHIBITORS & VISITORS

1/ Beware of fraudulent accommodation providers
It has come to our attention that unknown third parties are calling exhibitors and visitors, supposedly on behalf of TFWA, to enquire about hotel rates or to acquire information about hotel bookings.
Please be aware that TFWA is making no such approaches to exhibitors and visitors on this issue and we strongly recommend that you exercise extreme caution should you be contacted in this way.
 
Who are they?
Show participants have reported falling victim to fraudulent accommodation providers using names such as
Corporate Booking Services - CBS International, Global Housing Services, Corp., Gold Exhibitions, EU Convention Bureau, stareventz.net, Concierge Plus Group, Global Living Group, The Ultimate Living Group, Riviera Network, Business travel International, Expo Travel Group, Splendor Global, Universal Shows, Universal Events, Premier Destinations, Euro-Events, Biz Trade Shows, Go Fair Ltd, World Expo Plus, Expo Pros, Euro Concierge Net, Capital Exhibitions, Originata Events or Euro Events Expo (this is not an exhaustive list).
 
How can you avoid these frauds?
Before making any commitment with an unknown accommodation provider, we recommend that you:
- Check thoroughly all documentation from the provider. In France, all property rental and travel agencies must be licensed and hold a bank guarantee and civil liability insurance. These details must appear on all company documentation including the website. 
- Be wary of our logos on accommodation providers’ websites. The TFWA name and event titles are sometimes used unlawfully.
- Book through our exclusive hotel booking platform where you can benefit from special hotel rates.
 
How do the frauds work?
- A fraudulent venture repeatedly emails our show participants with accommodation offers for the event.
- Their website and/or emails feature our show name and logos, creating an impression of authenticity.
- They promote attractive deals with local accommodation providers.
- Once payment has been received, the ‘company’ generally disappears and can no longer be contacted.
Please also note that bookings made through the official hotel reservation platform are absolutely secure.
 
2/ Beware of the fraudulent listing services "Expo guide" and "International Fairs Directory"
We would also like to warn exhibitors, should they be contacted by companies named "Expo Guide" or "International Fairs Directory", that they are online listing services and are in no way affiliated with TFWA or its official exhibition guide. The use of our association name and show name by these companies has been made without our authorization. We therefore urge exhibitors to be cautious and encourage them to contact us when receiving these types of solicitations from unfamiliar sources.
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