Grand Auditorium (Level 1), Palais des Festivals
Complimentary access to all badge holders

The 2012 edition of the TFWA World Exhibition, themed “A brand new dimension” explored, from diverse perspectives, how the duty free and travel retail industry is facing up to the fast changing world and how it is being transformed as a result.

This year’s keynote speaker line-up provided a unique, holistic perspective on all aspects of the various forces and dynamics which are shaping international business – duty free & travel retail included -  around the world.

Erik Juul-Mortensen, TFWA President
TFWA President Erik Juul-Mortensen’s traditional state of the industry address reflected on the current performance, focusing on how changing economic dynamics are leading to new consumer and passenger profiles. He also discussed how new dimensions to marketing and interactive communication are impacting consumer behaviour and raised the question about what the industry can do to address the constant and fast-moving evolutions to keep ahead of change.

• Download a summary of Erik Juul-Mortensen's presentation here (pdf 4.8MB)
  
• Download Erik Juul-Mortensen’s script here (pdf 176KB)
  

Madeleine Albright, Former US Secretary of State and Chair, Albright Stonebridge Group
With US elections around the corner, continued unrest in the Middle East, the relentless growth in Asia, and the troubled Eurozone affecting business, the geo-political and macro-economic perspective on world affairs was a much anticipated element of the agenda. Dr Albright shared her views on how the various changing dimensions across the political and economic fronts impact global business.

Jean-Charles Decaux, Chairman of the Executive Board and co-CEO of JCDecaux SA
This insider perspective looked at how engagement with consumers is taking on a brand new dimension with unique insights into consumer trends and the latest means to reach customers at all stages of the travel experience. A global brand in its own right, JCDecaux has a compelling story to tell about building brands from small family owned businesses into multinational powerhouses, innovating along the way to propose new, engaging solutions to interact with consumers at all touch points.

• Download Jean-Charles Decaux's presentation (pdf 8.6MB)
  

Kjell A. Nordström, Economist & Author
An eye-opening perspective on how businesses need to rethink their business models and strategies in the face of global societal shifts concluded the morning conference. Kjell Nordstrom looked at the various ways the world is changing. Considering the impact of population growth, economic shifts, the growth of choice for consumers and consumer trends, global crises, consumer expectations and market forces, Kjell Nordstrom discussed how businesses are being forced to rethink, innovate and adapt to the “new dimension(s)” across all continents and all spheres of society.

Moderated by Stephen Sackur, HARDtalk Presenter, BBC