Portrait of Changi

With almost 500 stores and F&B outlets across its terminals and Jewel, travellers and residents are spoilt for choice. The eclectic retail mix and successful shopping campaigns such as ‘Win With Changi’ continue to excite travellers and residents. Changi Airport has also found new ways to innovate its business and help its tenants expand their reach beyond the usual catchment, including expanding its product offerings on e-commerce platform iShopChangi, and starting its own food delivery service Changi Eats

To help retailers increase sales amidst low passenger traffic during the pandemic, our online business, iShopChangi, was transformed from a “fly-to-buy” model to a dual marketplace that also served domestic, non-travelling Singapore residents. New and existing tenants are able to tap on this platform to grow sales, essentially doubling their potential customer base. .