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Themed #TRevolution, the 2018 TFWA Asia Pacific Conference looked not only at technological advances and their impact on retail, but also at how business practice within duty free & travel retail has evolved, exploring the improvements required if sales growth is to match that of passenger traffic. As ever, the Conference heard from speakers from within and beyond the industry, its aim being to encourage exchange and debate on the future direction of our business.
The TFWA Asia Pacific Conference featured two plenary sessions during the morning, followed by three themed, simultaneous workshops after lunch. At the close of the conference at 16:00, delegates were invited to attend an informal networking session, sponsored by Incheon International Airport Corp, and enjoyed the refreshments provided.
Plenary 1 was moderated by John Rimmer, Managing Director TFWA
Now into its eighth decade, the global duty free industry continues to show resilience in an often challenging environment. But how well placed are we to navigate the waters ahead? What must change in order for our industry to lead, rather than follow trends? Erik Juul-Mortensen opened the Conference with a look at the latest available data, before giving his perspective on the day’s theme.
The Asia Pacific Travel Retail Association (APTRA) is active in defending the interests of the regional industry, which remains the engine room of the global business. President Andrew Ford updated delegates on prospects for growth in Asia, where new infrastructure and a vibrant brand environment are helping drive the industry forward.
The co-founder of Siri, Adam Cheyer is one of the world’s leading authorities on artificial intelligence. His work with Siri, acquired by Apple in 2010, gave millions of consumers their first glimpse of AI in action, and pointed to the limitless potential of this new technology. At TFWA Asia Pacific Conference, Adam explained how AI and other new advances will revolutionise customer behaviour and experiences, as well as challenging existing business models.
One of Britain’s leading digital influencers and voted one of Europe’s 30 leading women in the tech business, Shivvy Jervis helps companies make sense of the impact emerging and next-gen technology will have on business and on the way we live and consume. She looked at the next wave of digital pioneers with a particular focus on travel and tourism.
Our keynote speakers this year explored how new technologies will shape our industry’s evolution, providing inspiration for brands, retailers and landlords alike.