TFWA has commissioned a study of the evolution of the business model in duty free & travel retail from leading business analyst Boston Consulting Group. Partner and Managing Director of BCG in Milan, Filippo Bianchi, presented the key findings and recommendations of the report, prior to an in-depth discussion featuring a number of industry leaders.
Giving their perspectives on the report were Lagardère Travel Retail Asia Pacific COO Emmanuel de Place, King Power Group (HK) Managing Director Sunil Tuli, Aer Rianta International CEO Jack MacGowan, Hunter Palmer Global Retail Solutions Co-founder Keith Hunter, Neuhaus CEO Ignace van Doorselaere, and Greater Toronto Airports Authority Vice President, Customer and Terminal Services Scott Collier.
Both morning plenary sessions were moderated by John Rimmer, Managing Director, Tax Free World Association.