Conference & Workshops line-up 2022

TFWA World Conference

Monday October 3
09:00 – 11:45
Grand Auditorium, Palais des Festivals

The 2022 edition of the TFWA World Conference took place at a time of historic challenge for the world. The covid-19 pandemic continues to cast a shadow over our daily lives, while the war in Ukraine has had a profound global impact well beyond the humanitarian tragedy unfolding in eastern Europe. The travel industry, meanwhile, is struggling to adapt to a post-pandemic world, and to satisfy the pent-up demand that is now being unleashed.

More information here

SPEAKERS

Erik Juul-Mortensen

President, Tax Free World Association

David McWilliams

Economist, author and broadcaster

Raymond Cloosterman

Founder and Chief Executive Officer, Rituals Cosmetics

Swan Sit

Operating Partner, AF Ventures; and Leading Voice on Clubhouse

MODERATOR

Juliet Mann

Broadcaster, journalist and presenter

TFWA Airport Forum Workshop

Tuesday October 4
12:30 - 14:00,
Hi5 Studio, Level 5, Palais des Festivals

The TFWA Airport Forum brought together some of the world’s leading airports to explore the future of non-aeronautical revenues in the post-pandemic world. Topics for discussion included the evolution of the airport retail business model, new customer trends and spending patterns, changes to the airport retail mix, and the integration of digital into the commercial offer. Our panelists also explored some of the challenges faced by airports and airlines over the European summer season, and the travel industry’s preparedness for the return of pre-2020 international traffic levels.

More information here

SPEAKERS

Fraser Brown

Retail Director

Heathrow Airport Limited

Ersin Inankul

Chief Digital and Commercial Officer
IGA Istanbul Airport

Presentation

Sung-Bin Im

Director, Duty Free Management Team
Incheon International Airport Corporation

Presentation

MODERATOR

John Rimmer

Managing Director,
Tax Free World Association

Innovation in Action Workshop

Wednesday October 5
12:30 - 14:00,
Hi5 Studio, Level 5, Palais des Festivals

The TFWA i.lab, which took place on level -1 of the Palais des Festivals throughout exhibition week, showcased some of the latest technological solutions that are helping brands and retailers engage travellers in new ways. The Innovation in Action workshop put the spotlight on some of those new initiatives, and explored how new tech is helping shape positive passenger experiences in the post-pandemic world.

More information here

SPEAKERS